Shipping Policy

Delivery to locations on Hong Kong Island, Kowloon and the New Territories is free of charge, however locations on outlaying islands including Lantau Island and Lamma Island may attract an additional delivery charge of HK$100.

Acceptance of your order takes place when your order has been dispatched. You will receive another email stating that you order has been dispatched (Dispatch Confirmation). The contract between you and us will be formed when your Dispatch Confirmation has been sent.

We distribute our products from Hong Kong. Subject to stock availability, we offer a 48 hour delivery time (two working days), but it general we are able to deliver your order the following day once you have received your Dispatch Confirmation and payment approved for locations in Hong Kong excluding Outlaying Islands.

We are not able to send your order to a Post Office box. We can only deliver to a street address. The delivery address cannot be changed once the Dispatch Note has been sent to you. Should late changes be required or your order cannot be delivered due to incorrect or incomplete detail provided on your order and the product is returned to us, charges may be applied to the revised delivery instruction.

All deliveries will require a person to be made available to sign a Delivery or Courier Company Consignment Note. We will not take responsibility for delays incurred by no person at the delivery address or deliveries received and signed for by non-authorized persons. Be sure to contact us directly by email: contact@silkroaddesire.com to provide additional delivery instructions if required.